Shipping policy

This Shipping Policy applies to orders placed through Inside Out Culinary at insideoutculinary.com. Inside Out Culinary is owned and operated by Zenithstar Group LLC.

Effective date: July 6, 2026

1. Business Information

2. Shipping Summary

Shipping region Continental United States, including the 48 contiguous states and Washington, D.C.
Excluded destinations Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, international addresses, and P.O. boxes that cannot accept carrier or freight delivery
Standard shipping cost Free shipping on most orders within the Continental U.S.; any shipping charge will be shown at checkout before purchase
Order cutoff time 5:00 PM CT, Monday through Friday
Handling time 1 to 2 business days after the order cutoff time
Transit time 2 to 7 business days after shipment
Estimated total delivery time 3 to 9 business days from the date the order is placed
Tracking Tracking is provided by email when the order ships

3. Where We Ship

We currently ship to addresses within the Continental United States, which includes the 48 contiguous states and Washington, D.C. We do not currently ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, international addresses, or P.O. boxes that cannot accept carrier or freight delivery.

4. Shipping Costs

We offer free shipping on most orders within the Continental U.S. Some oversized, freight, remote-location, or special-handling items may have shipping charges. Any applicable shipping cost will be clearly shown at checkout before you complete your purchase.

Sales tax, if applicable, is calculated and displayed at checkout. We do not add hidden shipping fees after checkout.

5. Order Cutoff Time

Our order cutoff time is 5:00 PM CT, Monday through Friday. Orders placed before 5:00 PM CT on a business day begin processing that business day. Orders placed after 5:00 PM CT, on a weekend, or on a federal holiday begin processing on the next business day.

6. Order Handling Time

Orders are typically processed within 1 to 2 business days after the order cutoff time. Business days are Monday through Friday, excluding federal holidays.

If an item requires additional handling time, the product page, order confirmation, or our customer support team may provide updated timing.

7. Transit Time and Delivery Estimates

After an order ships, standard transit time is typically 2 to 7 business days. The estimated total delivery time is 3 to 9 business days from the date the order is placed, including handling and transit.

Delivery estimates are not guaranteed. Carrier delays, weather, holidays, address issues, freight scheduling, or circumstances outside our control may affect delivery timing.

8. Shipping Methods and Carriers

Orders ship through trusted carriers and freight partners based on the product, package size, warehouse location, and delivery destination. Carriers may include UPS, FedEx, USPS, freight carriers, or similar delivery services.

Some large cooking, outdoor kitchen, wine cooler, or appliance products may ship by freight and may require a scheduled delivery appointment. If appointment scheduling is needed, the carrier or our support team may contact you using the contact information provided at checkout.

9. Tracking Information

When your order ships, we will send tracking information to the email address provided at checkout. Tracking updates may take up to 24 hours to appear after the carrier receives the shipment.

If you have not received tracking information within 3 business days after placing your order, contact us at support@insideoutculinary.com or call +1 (984) 484-9837.

10. Address Accuracy

Please enter your shipping address carefully at checkout. We are not responsible for delays, failed delivery, returned shipments, or additional costs caused by incorrect or incomplete address information provided by the customer.

If an order is returned because of an incorrect, incomplete, or undeliverable address, we will contact you to arrange reshipment when possible. Additional shipping or return costs may apply.

11. Delivery Issues

If your order is delayed beyond the estimated delivery window, contact us with your order number so we can help review the shipment status.

If tracking shows your package was delivered but you did not receive it, please check the delivery location, nearby entrances, mailroom, building office, household members, and neighbors first. If the package still cannot be found, contact us so we can assist with the next steps.

12. Freight and Large Item Deliveries

Large items may be delivered by freight carrier. Freight deliveries may be curbside unless otherwise stated on the product page or at checkout. The customer is responsible for ensuring the delivery location is accessible for the carrier and for moving the item from the delivery point unless additional delivery services were purchased or confirmed in writing.

Please inspect freight shipments at delivery. If there is visible damage, note the damage with the carrier before accepting the delivery when possible, keep all packaging, and contact us within 7 days.

13. Damaged Packages

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery. Please include your order number, photos of the product, photos of the packaging, and a brief description of the issue.

Do not discard the product or packaging until we have reviewed the issue. We may need photos or packaging details to help resolve the claim with the carrier, warehouse, supplier, or manufacturer.

14. Missing Items

If an item is missing from your shipment, contact us within 7 days of delivery with your order number and the missing item details. After review, we will help arrange a replacement, shipment of the missing item, or another appropriate resolution.

15. Split Shipments

Orders with multiple products may ship separately from different warehouses or suppliers. If your order ships in multiple packages, you may receive more than one tracking number and packages may arrive on different days.

16. Cancellations Before Shipment

Orders may be canceled for a full refund before shipment. Once an order has shipped, it cannot be canceled and must follow the return process outlined in our Return and Refund Policy.

17. Returns and Refunds

We accept returns within 30 days of delivery for eligible items. Items must meet the conditions in our Return and Refund Policy. Change-of-mind return shipping is the customer's responsibility. We cover return shipping for approved damaged, defective, or incorrect items.

Approved refunds are issued to the original payment method within 7 business days after we receive and inspect the approved return. For full details, please review our Return and Refund Policy.

18. Contact Information

If you have questions about shipping or delivery, contact us:

19. Policy Updates

We may update this Shipping Policy from time to time. Changes take effect when posted on this page. The shipping information shown on this page should match the shipping settings configured in Google Merchant Center and Shopify.