Return and Refund Policy

This Return and Refund Policy applies to purchases made from Inside Out Culinary at insideoutculinary.com. Inside Out Culinary is owned and operated by Zenithstar Group LLC.

Effective date: July 6, 2026

Policy Summary

Business name Inside Out Culinary
Legal operator Zenithstar Group LLC
Website https://insideoutculinary.com
Return window 30 days from delivery for eligible items
Return method By mail after return approval
Return label Customers are responsible for purchasing and providing their own return label unless the item arrives damaged, defective, or incorrect and the return is approved by our team.
Product condition New, unused, uninstalled items in original packaging with all included parts and accessories
Exchanges Accepted for eligible products
Refund method Original payment method
Refund processing time Within 7 days after we receive and inspect the approved return
Change-of-mind return shipping Customer pays return shipping
Damaged, defective, or incorrect item return shipping Covered by Inside Out Culinary after approval
Restocking fee 25% for approved non-defective returns; waived for damaged, defective, or incorrect items
Sales region United States, limited to the Continental U.S. unless a product page states otherwise

1. How to Start a Return

To start a return, contact us within 30 days of delivery with your order number and the item you would like to return. Please do not send items back before your return is approved. Approved returns will receive return instructions and the correct return shipping address.

2. Eligible Returns

We accept returns for both defective and non-defective products when the return meets the conditions in this policy. Eligible items must be returned within 30 days of delivery and must be new, unused, uninstalled, unassembled, undamaged by the customer, and in the original packaging with all included parts, accessories, manuals, and documentation.

Returns may be approved when:

  • The customer wants to return an eligible new item within the 30-day return window.
  • The item arrived damaged, defective, or incorrect and was reported within 7 days of delivery.
  • The item is returned according to the return instructions we provide after approval.

3. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery. Include your order number, photos of the product and packaging, and a brief description of the issue. After review, we will arrange a replacement, exchange, repair, refund, or return at no cost to you when the issue is approved.

4. Return Labels, Shipping, and Fees

Customers are responsible for purchasing and providing their own return label for change-of-mind returns and other approved non-defective returns. We recommend using a trackable shipping service and keeping your tracking number until the return is completed.

If an item arrives damaged, defective, or incorrect and the issue is approved by our team, Inside Out Culinary will provide return instructions at no cost to the customer.

Approved non-defective returns are subject to a 25% restocking fee based on the product price. This fee is deducted from the refund. The restocking fee is waived for approved damaged, defective, or incorrect items.

Original shipping charges, if any were paid at checkout, are non-refundable unless the return is due to an approved damaged, defective, or incorrect item.

5. Refunds

After we receive and inspect your approved return, we will notify you whether the return has been accepted. Approved refunds are issued to the original payment method within 7 days after the returned item is received and inspected. Your bank, card issuer, or payment provider may take additional time to post the refund to your account.

6. Exchanges

Exchanges are available for eligible products that meet this policy. If you would like a replacement item or a different eligible model, contact us with your order number and the item requested. Any price difference, shipping cost, or applicable fee will be confirmed before the exchange is completed.

7. Non-Returnable Items

We cannot accept returns for:

  • Items returned more than 30 days after delivery.
  • Damaged, defective, or incorrect item claims reported more than 7 days after delivery.
  • Items that have been used, installed, assembled, altered, or damaged after delivery.
  • Items missing original packaging, parts, accessories, manuals, or documentation.
  • Items damaged due to misuse, neglect, improper installation, improper assembly, improper maintenance, or unauthorized repair.
  • Gift cards, downloadable digital products, and final-sale items clearly marked as final sale before purchase.
  • Custom, special-order, personalized, or made-to-order products unless they arrive damaged, defective, or incorrect.

8. Order Cancellations

Orders may be canceled for a full refund before shipment. Once an order has shipped, it cannot be canceled and must follow the return process in this policy. If a shipped order is refused or returned because of an incorrect address provided at checkout, applicable return shipping costs and fees may be deducted from the refund.

9. Return Address

Because some products may return to different warehouse, supplier, or manufacturer locations, the return address will be provided after your return is approved. Do not mail returns to the business address unless we specifically instruct you to do so.

10. Contact Information

If you have questions about this Return and Refund Policy, contact us:

11. Policy Updates

We may update this policy from time to time. Changes take effect when posted on this page. The return policy shown on this page should match the return settings configured in Google Merchant Center and Shopify.